Jemena Electricity Networks General Manager, Richard Twisk, said the company’s Electricity Outlook portal was available to all customers with an operating smart meter, with the portal displaying a customer’s electricity data online and including features such as a home energy assessment tool, which enabled households and small businesses to monitor their electricity consumption.
Twisk said United Energy was currently looking for up to 5,000 customers who live or work within its distribution area to participate in a trial of its new web portal, ‘Energy Easy’, with the portal, accessible via a computer, smartphone or tablet.
According to Twisk, in addition to the company portals, following a recent government decision Victoria’s electricity customers would also be able to access subsidised in-home displays via the Energy Saver Incentive scheme. The government was also working with distribution businesses to ensure that there were “effective processes in place to ‘bind’ and ‘un-bind’ the in-home displays to smart meters.
Origin Energy along with Red Energy have also become the first retailers in Victoria to offer remote re-energisation and de-energisation services using smart meters, following successful trials in April.
Twisk said this enabled customers of the two companies who chose to take up the option to have their electricity connected and disconnected faster and more cheaply, without a distributor field officer having to attend the property. “So far customers within four distribution areas – Jemena, United Energy, CitiPower and Powercor – have been able to access the new remote service. Reduced connection and disconnection charges of up to $105 are anticipated, depending on the service delivered and the time it is requested by the customer.”