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Australian organisations are lagging when it comes to offering advanced communications and collaboration technologies, despite employee desire for workplace technologies to be extended beyond the corporate network, according to a new report out today.


According to ICT solutions and services company, Logicalis, in its survey of Australian businesses, there has been a high level of adoption in standard audio-conferencing (62%) and web conferencing / document-sharing (54%), however, one in three organisations - or 32 percent - have only email, IM and basic presence.

And, according to Logicalis, just 14.4 percent of respondents cite using advanced presence (application, device, and location awareness), and it says, surprisingly only half the respondents (49%) indicated they had mobile access to email, and slightly fewer (37%) could access the same collaboration tools off-site as in the workplace.

Logicalis' marketing director, Oliver Descoeudres, says 'tomorrow's workplace is where most companies need to be to remain competitive, and that means providing staff with the right technologies to deliver results.'

'We are working with a number of progressive organisations, such as GPT and Australian Radio Network who are using technology to redefine their version of the workplace. For the most part though, there's quite a difference between what's available and what's being used by Australian organisations when it comes to mobility, communications and collaborations technology,' Descoeudres said.

The survey also found that aligning business and IT, and meeting end-user expectations were the two most critical business challenges being addressed through collaboration solutions, which Descoeudres says reflects the impact of technology consumerisation and the 'increasing pressure on IT departments to offer greater flexibility to end-users - without compromising security and compliance.'

There was broad agreement, too, that "the business IT experience should be as good as what staff enjoy at home", which Descoeudres says is the foundation of Logicalis' Tomorrow's Workplace initiative - and that collaboration helps make staff more productive. There was less consensus, however, on the ability to measure the return on investment of collaboration.

While one third of respondents have no desktop virtualisations plans, more than a half have either deployed or plan to deploy virtual desktop infrastructure. Three quarters of respondents (73%) plan to procure tablets - or already do.

However, over half (57%) of organisations don't have a mobility strategy. Of those organisations which already procure tablets, Logicalis' found that the 38 percent do not have a mobility strategy, and that more than half the organisations allow personal smart-phones or tablets in the workplace, with almost half providing basic instructions, although it says that some comments indicated that respondents were discouraged or limited to seniority or position.

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Peter Dinham

 

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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