'RightNow continues to provide innovative solutions to help companies improve customer experiences, reduce costs, and increase revenue.'
Vap said the company's web experience solution allows consumers to easily find the information they need 'anywhere, anytime via a feature-rich, branded web customer service solution from their computer or mobile device.'
Senior vice president and general manager of Compuware's Application Performance Monitoring (APM) solution business unit, Bruce Reading said the company's APM strategy centres around delivering 'comprehensive and unique value to our customers, and we're pleased and believe this is reflected in Gartner's evaluation.'
According to Reading, Compuware has been driving an aggressive growth strategy for its APM business, which he said, saw its license and subscription fees leap 34.1 percent on a pro forma basis in fiscal year 2011. 'Reflecting this growth, Compuware was recently named the #1 provider of web performance monitoring solutions to the largest online retailers in the U.S. by Internet Retailer Magazine for the fifth year in a row, with more of the top 500 customers than the No. 2 and No. 3 vendors combined.'
And, Reading said that additional accomplishments to meet customer demand in Compuware's APM business include the acquisition of dynaTrace - with its five-year CAGR of 125 percent - and three major releases of the integrated Gomez APM solution.
However, Reading said that Compuware's acquisition of dynaTrace was not reflected in Gartner's evaluation of Compuware because the acquisition happened while the Gartner report was being finalised.