Telstra has revealed the addition of almost one million new mobile services in the six months to December 2011, but Sensis revenues plummeted 24 percent in 12 months.
Computer maker Dell has launched a new level of support for server and storage system customers, The company says its Platinum Plus service is the result of a $200 million investment and will integrate Google Earth to provide an interactive 3D command centre for clients.
According to Dell, Platinum Plus provides breakthrough productivity
tools and is a key differentiator in Dell's strategy to enable a higher
level of control for its business, education and government customers,
which comprise about 85% of the company's revenue.
The new enterprise service offering includes seven by 24 support of
hardware, software, a round the clock support centre, a dedicated
technical account manager and a guaranteed four hour response time.
The new Platinum Plus service also includes an operations performance
benchmarking feature that allows customers to routinely compare
critical IT performance metrics to historical results and similarly
configured environments. The new offering is designed to help IT
managers cross-check performance in various locations against case
activity rates and time needed to resolve issues.
The new service also uses Google Earth to implement a web-based
enterprise command center real-time tracking window with a 3D display
to follow ongoing support activities. The feature eanbles customers to
view open service dispatches globally in an online real-time
environment.
"This premium 7x24 service is the latest result of more than $200
million Dell has invested in enterprise service and support over the
past several years," said Brad Anderson, senior vice president, Dell
Product Group. "Platinum Plus complements the recent and most
comprehensive enhancements ever to our PowerEdge server portfolio to
provide more reliability and global consistency for our business
customers with mission-critical needs. Most importantly Platinum Plus
will help IT managers transform their operations from cost centers to
competitive advantages."
David Bass
| For the fourth year in a row, IDC has placed content security provider Websense (NASDAQ: WBSN) at the top of the IDC Worldwide Web Security 2011 –…
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