Dell launches $200 million enterprise service offering

Stan Beer
Thursday, 29 June 2006 05:29

IT Industry - Market

Computer maker Dell has launched a new level of support for server and storage system customers, The company says its Platinum Plus service is the result of a $200 million investment and will integrate Google Earth to provide an interactive 3D command centre for clients.

According to Dell, Platinum Plus provides breakthrough productivity tools and is a key differentiator in Dell's strategy to enable a higher level of control for its business, education and government customers, which comprise about 85% of the company's revenue.

The new enterprise service offering includes seven by 24 support of hardware, software, a round the clock support centre, a dedicated technical account manager and a guaranteed four hour response time.

The new Platinum Plus service also includes an operations performance benchmarking feature that allows customers to routinely compare critical IT performance metrics to historical results and similarly configured environments. The new offering is designed to help IT managers cross-check performance in various locations against case activity rates and time needed to resolve issues.

The new service also uses Google Earth to implement a web-based enterprise command center real-time tracking window with a 3D display to follow ongoing support activities. The feature eanbles customers to view open service dispatches globally in an online real-time environment.

"This premium 7x24 service is the latest result of more than $200 million Dell has invested in enterprise service and support over the past several years," said Brad Anderson, senior vice president, Dell Product Group. "Platinum Plus complements the recent and most comprehensive enhancements ever to our PowerEdge server portfolio to provide more reliability and global consistency for our business customers with mission-critical needs. Most importantly Platinum Plus will help IT managers transform their operations from cost centers to competitive advantages."