Internode still winning consumer accolades with latest award

Gordon Peters
Friday, 26 February 2010 13:21

IT Industry - Market

Like them or love them, South Australian-based national ISP, Internode, just keeps on keeping on.  Just last week the company achieved the top ranking in the Roy Morgan ISP customer satisfaction poll with consumers, receiving an average rating of 4.68 out of five stars and an 88.6 percent customer satisfaction rating.  According to the survey, all other competitor ISPs on the list rated less than three stars.

Of course, Internode is crowing from the rooftops about its latest win following on from what the company says are three major successes achieved by the company late last year including:

'¢    Selection as the Emerging Broadband Service Provider of the Year in the 2009 Frost & Sullivan Australia Best Practices Awards in November,  topping a biennial ISP customer satisfaction survey by consumer advocacy group Choice; and collecting the inaugural Best Internet Service Provider title in the annual SMLES survey held by AFR Smart Investor magazine.

GM productreview.com.au, Victoria Kraguen, said product reviews on the website reflected a clear trend - "privately-owned Internet providers often offer better service, at better prices."

According to Kraguen, Internode is 'more than giving the big guys a run for their money,' and 'it is setting the bar higher for the sector."

And, Internode managing director Simon Hackett said the company's latest success was welcome news. 'Our team works very hard to make our customers happy, so it is gratifying to learn that independent surveys reveal we are succeeding in achieving that goal.'