Telstra has revealed the addition of almost one million new mobile services in the six months to December 2011, but Sensis revenues plummeted 24 percent in 12 months.
InsideView and NetSuite are claiming the first social intelligence application to bring social media to both CRM and ERP with the release today of InsideView for NetSuite.
Guido Haarmans, vice president, SuiteCloud
developer network of NetSuite, says InsideView for NetSuite was built
using the SuiteCloud development platform and is the “first social
intelligence application delivered natively within NetSuite,” adding
that the new application “expands the
NetSuite-InsideView partnership beyond its original sales intelligence
focus to deliver the power of social intelligence throughout both
front-office sales and marketing and back-office financial operations.”
According to Haarmans, by leveraging the social intelligence delivered
by InsideView directly within the NetSuite interface, businesses can
“gain new insights into their customers, prospects, employees and
vendors to realize cross-enterprise productivity improvements.”
Haarmans also said that InsideView for NetSuite allows NetSuite users
to have instant access to relevant intelligence harvested from emerging
social media, such as Twitter, LinkedIn, Facebook, Jigsaw and
NetProspex, as well as editorial sources, such as Thomson Reuters and
Capital IQ , directly within NetSuite, and which he said empowers users
to “significantly improve business efficiencies across sales,
marketing, billing, procurement, and HR operations.”
Benefits to businesses claimed by InsideView and NetSuite include:
• Proactively monitor the financial health of customers and partners to assess payment risk and improve collections processes
• Leveraging social media “buzz” to gauge suppliers’ brand
reputation, customer satisfaction, and service levels and assess supply
chain risk
• Improve high-end selling through social and business connections to C-level executives
• Help sales professionals uncover new customer engagement opportunities faster with alerts on key business events
• Integrate social profile information to engage job candidates
across multiple channels, including Facebook, LinkedIn, Twitter
• Increase cross-enterprise productivity by tapping into accurate,
relevant and timely business insights directly within the NetSuite user
interface.
David Bass
| For the fourth year in a row, IDC has placed content security provider Websense (NASDAQ: WBSN) at the top of the IDC Worldwide Web Security 2011 –…
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