Telstra has revealed the addition of almost one million new mobile services in the six months to December 2011, but Sensis revenues plummeted 24 percent in 12 months.
Australian-based Business Process Guidance (BPG) specialist, Panviva, has established an office in South Africa, which the company says will better serve the needs of a growing call centre outsourcing and booming corporate market in the country.
According to Panviva’s newly appointed country
manager for South Africa, Gary Allemann, the company’s flagship
product, SupportPoint, is the “world’s leading BPG solution, and the
new focus on South Africa is already proving “very successful” with a
number of local and prospective clients.
Allemann, who has been involved heavily in the call centre and data
market since 1998, previously holding positions as Siebel District
Manager and CRM Strategist for Dimension Data.
Allemann said today he believes strongly in the link between data
quality and the success of CRM and call centre operations, and sees
SupportPoint as a “powerful tool to drive efficiency into these
competitive industries in South Africa.
“The South African presence enables us to better service our existing
global customers who have significant operations in the region and to
cater to new customers.”
Allemann said Panviva’s new regional presence also allows the company
to support the large call centre outsourcing market in South Africa,
which provides outsourcing services to the banking, financial services,
insurance and telco sectors.
Panviva CEO, David Frenkel, said that the opening of the South African
office demonstrates Panviva’s growing strength as seen in its 100% plus
annual growth rate, in spite of the global financial crisis.
“Panviva’s ability to rapidly drive down costs, improve operational
efficiency and effectiveness, has resulted in an increasing number of
strategic global deals.
“These companies are impressed by a solution that can cut the need for
expensive up-front training but can also improve time to competence,
fewer errors, and consistent standards in globally applied processes
and customer satisfaction.”
David Bass
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