Panviva push into growing South African call centre outsourcing market

Peter Dinham
Thursday, 01 October 2009 18:41

IT Industry - Market

Australian-based Business Process Guidance (BPG) specialist, Panviva, has established an office in South Africa, which the company says will better serve the needs of a growing call centre outsourcing and booming corporate market in the country.

According to Panviva’s newly appointed country manager for South Africa, Gary Allemann, the company’s flagship product, SupportPoint, is the “world’s leading BPG solution, and the new focus on South Africa is already proving “very successful” with a number of local and prospective clients.

Allemann, who has been involved heavily in the call centre and data market since 1998, previously holding positions as Siebel District Manager and CRM Strategist for Dimension Data.

Allemann said today he believes strongly in the link between data quality and the success of CRM and call centre operations, and sees SupportPoint as a “powerful tool to drive efficiency into these competitive industries in South Africa.

“The South African presence enables us to better service our existing global customers who have significant operations in the region and to cater to new customers.”

Allemann said Panviva’s new regional presence also allows the company to support the large call centre outsourcing market in South Africa, which provides outsourcing services to the banking, financial services, insurance and telco sectors.

Panviva CEO, David Frenkel, said that the opening of the South African office demonstrates Panviva’s growing strength as seen in its 100% plus annual growth rate, in spite of the global financial crisis.

“Panviva’s ability to rapidly drive down costs, improve operational efficiency and effectiveness, has resulted in an increasing number of strategic global deals.

“These companies are impressed by a solution that can cut the need for expensive up-front training but can also improve time to competence, fewer errors, and consistent standards in globally applied processes and customer satisfaction.”