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Internode launches online call-waiting service
Peter Dinham
Monday, 17 August 2009 08:26
Page 2 of 2
According to Hackett, Internode has piloted the Frontline
Queue Statistics in beta form for several months and today marks the
public release of the service to all customers. Published at, the Frontline Queue
Statistics provide both tabular and graphical views of call numbers and
wait times for support, sales and account telephone lines.“We intend to continue developing this service by adding real-time statistics about our online ticket handling performance. Our aim is to make Internode a really easy company to deal with.”
Early this year, the company released its own Internode app for the iPhone which Hackett said was to provide easy access to account information, network advisories and frequently called Internode telephone numbers.
And, in May, Internode announced a four-year, $4 million redevelopment of its customer care systems using NetSuite.
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