Peter Dinham
Monday, 17 August 2009 08:26
IT Industry -
Market
Page 2 of 2
According to Hackett, Internode has piloted the Frontline
Queue Statistics in beta form for several months and today marks the
public release of the service to all customers.
Published at, the Frontline Queue
Statistics provide both tabular and graphical views of call numbers and
wait times for support, sales and account telephone lines.
He said the Frontline service was intended to
make life easier for customers and was part of Internode’s “commitment
to progressive disclosure of key aspects of our performance to our
valued customers.
“We intend to continue developing this service by adding real-time
statistics about our online ticket handling performance. Our aim is to
make Internode a really easy company to deal with.”
Early this year, the company released its own Internode app for the
iPhone which Hackett said was to provide easy access to account
information, network advisories and frequently called Internode
telephone numbers.
And, in May, Internode announced a four-year, $4 million redevelopment of its customer care systems using NetSuite.