Internode launches online call-waiting service

Peter Dinham
Monday, 17 August 2009 09:26

IT Industry - Market

According to Hackett, Internode has piloted the Frontline Queue Statistics in beta form for several months and today marks the public release of the service to all customers. Published at, the Frontline Queue Statistics provide both tabular and graphical views of call numbers and wait times for support, sales and account telephone lines.

He said the Frontline service was intended to make life easier for customers and was part of Internode’s “commitment to progressive disclosure of key aspects of our performance to our valued customers.

“We intend to continue developing this service by adding real-time statistics about our online ticket handling performance. Our aim is to make Internode a really easy company to deal with.”

Early this year, the company released its own Internode app for the iPhone which Hackett said was to provide easy access to account information, network advisories and frequently called Internode telephone numbers.
 
And, in May, Internode announced a four-year, $4 million redevelopment of its customer care systems using NetSuite.