IT pros rank Apple ahead of other PC vendors

Stephen Withers
Monday, 09 February 2009 12:22

IT Industry - Market

You've probably heard of all of those businesses with the possible exception of ChemSW, which provides software for chemistry laboratories and related areas. VendorRate gave that company an honourable mention for receiving the highest customer satisfaction score.

But Informix took the Vendor of the Year gong. "An enthusiastic and vocal customer base entered more than 140 ratings for Informix and entered some of the most complete and informative comments for any vendor," observed VendorRate officials.

Things get more interesting when you look at the breakdown for respondents from small (less than 250 employees), medium (250 to 2500) and enterprise (over 2500) organisations.

Apple comes in at number ten according to small companies (equal eighth if you just consider the overall score) and in sixth place for enterprises. But it did not make the top ten as far as medium companies were concerned.

Why might that be?

My guess is that small companies especially benefit from the overall usability and customer service provided by Apple. The House of Mac was top-rated for both these criteria.

And large-scale organisations have sufficient economies of scale to be able to afford a degree of diversity in their fleets of personal systems fleet. So if someone can show that they can give a better presentation with the aid of Keynote as opposed to PowerPoint, there are no administrative barriers to buying a MacBook.

Who came out badly on the survey? Please read on.