ITIL v3 adoption surging in Australia: survey

Stephen Withers
Wednesday, 10 December 2008 10:23

IT Industry - Market

The adoption of ITIL (Information Technology Infrastructure Library) v3 is spreading at a remarkable rate according to a new survey.

107 IT professionals were surveyed at the 2008 itSMF Conference, and 49 percent said they had already adopted ITIL v3's Service Operation component.

Adoption rates for the other four components ranged from 31 percent to 44 percent.

This shows a big increase compared with the figures from the 2007 conference, where they varied between five and 10 percent.

The surveys were conducted by Compuware, a supplier of software for enterprise IT management, including IT service management.

"There has been a huge take-up of ITIL v3 in Australia in the last 12 months, although there appears to have been a change in emphasis with a certain return to the 'comfort zone' of IT," said Rafi Katanasho, IT and business service management evangelist at Compuware.

"Whereas in 2007 more organisations expected to adopt Service Strategy than any other ITIL v3 component, the focus this year has swung back towards Service Operation, which is the component that has most in common with the previous ITIL v2."

What abot the metrics? See page 2.