The Government has offered Australia's three mobile operators, and vividwireless, renewal of their existing spectrum allocated on 15 year licences in the late 90s and early 2000s at set prices, while the Government expects to rake in $3 billion.
Consumers are less satisfied than with both Apple and Google than they were 12 months ago but Yahoo is being viewed in a more positive light according to a new survey in the US.
According to the American Customer Satisfaction Index (ACSI), released
by the University of Michigan’s National Quality Research Center
yesterday, Apple's phenomenal success in recent times has been a
double-edged sword.
Although it still leads the PC sector for customer satisfaction, Apple
has seen a decline in customer satisfaction, dropping 5% to a score of
79, just 4 points above the industry average of 75. However, Apple
still fares well compared to Dell, which also plunged 5% to register a
below average score of 74.
Professor Claes Fornell, head of the ACSI at the University of
Michigan, attributed Apple's growth in part to the decline in consumer
satisfaction.
"Apple has experienced unprecedented growth in recent years," said Prof
Fornell. "As Toyota can attest, it’s not easy to manage quality and
customer satisfaction when a company quickly hasto increase production
or provide service to a larger number of customers."
Meanwhile in the Internet portals and search space, consumers Yahoo has
surprisingly shot ahead of Google in the estimation of consumers. Yahoo
has improved 4% to 79 while Google has dropped 4% to register a score
of 78. However, the ACSI study points out that Google is still the most
popular search engine, although Ask.com has narrowed the gap
considerably gaining 6% to register a score of 75. Some consumers have
said that Google's has not changed much and is looking stale compared
to the home page of Ask.
If there was one company that is looking decidely sick as far as
consumers are concerned, it's AOL. In the wake of arguably the biggest
security blunder in Internet history, AOL suffered the largest plunge
in customer satisfaction, down 10% to register 67, the lowest score in
the industry.
David Bass
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