Telstra has revealed the addition of almost one million new mobile services in the six months to December 2011, but Sensis revenues plummeted 24 percent in 12 months.
But when it comes to Internet services, the story is less clear cut. Download speed is the most important factor, but only for 35 percent of respondents.
Perhaps surprisingly, given the generally low regard the public seems to have for telcos (Telstra CEO Sol Trujillo was recently placed fourth in a Readers Digest poll to find the least trusted Australians), most SMEs are generally happy with their telecommunications provider. When they aren't, the reasons are likely to be uncompetitive pricing, not receiving a single bill for all services, or apathetic customer service.
The emergence of VoIP could shake SMEs loose from their current telephony providers. 25 percent of those surveyed are already using it, and 47 percent would consider completely replacing their fixed line services with VoIP.
The survey was endorsed by telecommunications wholesaler telcoinabox, SETEL (Small Enterprise Telecommunications Centre) and ATUG (Australian Telecommunications Users Group). 5000 respondents completed an online questionnaire in March and April 2007. The complete report costs $500.
David Bass
| For the fourth year in a row, IDC has placed content security provider Websense (NASDAQ: WBSN) at the top of the IDC Worldwide Web Security 2011 –…
How to Make Business Discovery Work for Your Business
Business Discovery takes its cues from consumer apps. Like Google, it encourages us- ers to hunt for and explore data without worrying about or even noticing the underly- ing technology. Their entire experience is working within an intuitive interface to get real-time, self-service results with only minimal training. ...more
Try an easy-to-use set of web-enabled
tools for business-class productivity services. Office 365 provides
anywhere-access to email, important documents, contacts, and calendars
on almost any device.
Latest Headlines from IT INDUSTRY
