Called MyIT the app will be initially released for iPhone and iPad users with Android and Windows versions to follow. According to Suhas Kelkar, chief technology officer of BMC in Asia Pacific, while the company has focused in the past on industrialising the management of back end IT systems, MyIT takes it into the realm of the consumer and offers what Mr Kelkar describes as a “personal IT assistant” allowing users to track the progress of service requests, download approved apps, and also have a secure space on their device which can be used to store company-confidential information.
“We have been tracking changes at the front end of IT – there has been a rapid evolution. The experience at home is generally less painful than in the corporation – your WiFi works, and if you want an app you go and get it,” said Mr Kelkar.
BMC has attempted to take the consumer IT metaphor and apply it for corporate employees. The MyIT app – which will be available in the second quarter of 2013 – will be priced in the $10-$25 per user per month bracket, according to Mr Kelkar.
Initially the app will be configured to work with BMC back end systems, but in the future Mr Kelkar said it would be opened to other applications, and the interface specifications would be published to allow people to develop additional MyIT functions.
It has also been set up to allow what amounts to a private app store to be configured, so that users are able to access approved apps at will, or request applications be provided.
“It’s like an appstore with rigour,” said Mr Kelkar, adding the facility helped IT managers deal with the problem of “shadow IT” which built up when employees brought their own technology or applications into an enterprise without the IT department having any oversight of the technology.