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QLD Government awards $9m deal to Fujitsu and Onyx

IT Industry - Development

The Queensland Government has awarded $9 million of contracts to Fujitsu Australia and CRM software provider, Onyx Software Australia, to upgrade its information management systems.

The integrated client management system (ICMS) will be used by the Queensland Government's Department of Child Safety and Department of Communities. The system will be introduced throughout the state from mid-2005.

The ICMS is part of the Information Renewal Initiative, a $44.4 million, three-year program to improve information management to support the safety and wellbeing of children and young people in care or at risk of harm.

The ICMS will be designed to allow case workers to store and access information about each child or young person in the child protection or youth justice system and carers. It will replace a number of enterprise systems and a myriad of local systems that have evolved over time.

Fujitsu and Onyx Software partnered on the tender to provide consulting services, hardware, software development and ongoing maintenance for the ICMS project.

The Fujitsu-Onyx consortium will use Microsoft .NET technology as an integration and collaboration platform to allow information to be shared with other applications and other agencies.

Systems currently used by the Department of Child Safety and Department of Communities have significant issues involving duplication and inconsistency of client records. Users currently need to enter information multiple times in different systems.

The Information renewal Initiative includes a major overhaul of the two departments' ageing information technology infrastructure. It involves a new standardised information architecture as well as improved computer systems, databases, reports and recordkeeping practices and enhancements to business processes and work practices.

As statutory agencies, the Department of Child Safety and Department of Communities are heavily involved with the courts and police, and produce large amounts of documentation. The ICMS aims to remove some administrative work and improve office efficiency by automating much of that documentation.