The Government has offered Australia's three mobile operators, and vividwireless, renewal of their existing spectrum allocated on 15 year licences in the late 90s and early 2000s at set prices, while the Government expects to rake in $3 billion.
MicrOpay customers have found that the morning after upgrading brings about help desk calls from beleaguered payroll teams asking where all their bookmarked screens and form settings have gone to.
Even something as fundamental as printing payslips has required a double look with pay officers finding their configurations for what should and should not be included, along with paper size settings, have all been lost.
Calling Sage MicrOpay support gave the news that Meridian v5 uses a new registry key, HKEY_LOCAL_MACHINE\Software\SageMicropay, with the help desk cautioning that all Meridian users must have read/write access to that registry key.
Previously, Meridian v4 stored its settings per user in the HKEY_LOCAL_USER registry area.
I asked MicrOpay if they had any advice or comment on this matter and if there was a fix. The response from a manager within the organisation replied,
“Unfortunately this was specific to this upgrade because in V5 they changed the location of where it looks for the registry keys. The keys aren't there so it creates defaults instead.
Normally we don't change the location of registry keys however for this upgrade we had to move them.
Hopefully the registry keys won't have to be moved again and therefore this shouldn't happen again.
Apologies for the inconvenience."
It surprises me that a large software company is so blasé about simply ignoring every single user setting and customisation, effectively turning the product upgrade into a fresh installation.
I questioned why the developers felt a need to change the location where settings are stored, and why they did not include any means to migrate existing settings, but received no response.
MicrOpay customers be warned; the version 5 upgrade has a pitfall that is not stated nor expected and the attitude from the company strongly indicates a lack of concern or regard, or even forethought.
The upgrade is not an optional one, however, because the current version is not guaranteed to be compliant with taxation legislation come July 1st.
David Bass
| ComOps, a leading Australian provider of business software products and services, has won a competitive tender to deploy its Salvus safety, r…
How to Make Business Discovery Work for Your Business
Business Discovery takes its cues from consumer apps. Like Google, it encourages us- ers to hunt for and explore data without worrying about or even noticing the underly- ing technology. Their entire experience is working within an intuitive interface to get real-time, self-service results with only minimal training. ...more
Try an easy-to-use set of web-enabled
tools for business-class productivity services. Office 365 provides
anywhere-access to email, important documents, contacts, and calendars
on almost any device.
Latest Headlines from IT INDUSTRY
