Telstra has revealed the addition of almost one million new mobile services in the six months to December 2011, but Sensis revenues plummeted 24 percent in 12 months.
IT services provider Unisys has signed a four-year contract with the Australian Department of Immigration and Multicultural Affairs (DIMA) to provide a range of outsourced desktop services. The contract is worth an estimated AUD$140 million over the initial four years, with the potential for future contract extensions.
The desktop outsourcing contract covers selected
end-user computing services, including service desk operations,
business support services and applications support; as well as secure
e-mail and Internet services.
Unisys anticipates streamlining the IT services, particularly in
resolving routine help desk queries, but also by reducing first-level
calls. Unisys will also provide services to maintain the stability of
the IT infrastructure, improve the associated management reporting, and
update and streamline reporting processes.
Tony Henshaw, Vice President Outsourcing Services, Unisys Asia-Pacific,
said, “Unisys ability to combine effective IT management services with
security has been central to DIMA’s decision to outsource to Unisys.
Providing secure solutions to government goes beyond the obvious
measures around data protection and privacy. For DIMA, it means using
an IT infrastructure that lets DIMA personnel perform their duties as
quickly and as effectively as they need, and in a way that remains
accountable. To make this happen, Unisys used its visibility
methodology in planning and risk management, in partnership with DIMA,
to comprehensively identify, document and agree on the responsibilities
that we have to each other.”
“The Australian Federal Government market is a strategically important
one for Unisys in the context of a strong international commitment to
the public sector and we continue to make significant investments
here”, Mr Henshaw said.
This contract is the second signed by Unisys (with DIMA) in the last
seven months. The first contract was for biometric solutions and
services as part of DIMA’s national Biometrics for Border Control
Programme for Australia. Unisys is responsible for supplying systems
that will allow immigration officials to authenticate an individual’s
identity through facial images and fingerprinting.
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