Home Industry Deals UXC buys ServiceNow specialist Keystone

UXC buys ServiceNow specialist Keystone Featured

UXC has acquired ServiceNow reseller and services provider Keystone Management Solutions for around $25 million.

UXC announced a partnership with ServiceNow in August as part of a growth strategy. Company officials said bringing Keystone under the UXC umbrella expands UXC's cloud-based solutions capabilities and increases its subscription-based annuity revenue.

Keystone CEO Dion Williams will report to UXC Managing Director Cris Nicolli, and the business will be branded UXC Keystone.

UXC managing director Cris Nicolli said "The acquisition of Keystone and the partnership with ServiceNow is very much part of the UXC strategic direction and is an exciting key growth opportunity for UXC."

"At UXC we are seeking to find new growth opportunities while continuing to build deep capabilities and deliver outstanding customer centric solutions that can drive earnings growth," he explained.

"We see the high growth cloud-based IT Service Automation market, coupled with our strong ITSM experience in Australia and South East Asia, as ideal platforms to combine with Keystone.

"The expansion is also a compelling opportunity for a strong return on our investment and furthering our strategy of building our cloud services leadership."

Mr Williams and his fellow Keystone directors Paul Heath and Neil McKinnon will remain with the company.

CONTINUED

FREE WHITEPAPER - REMOTE SUPPORT TRENDS FOR 2015

Does your remote support strategy keep you and your CEO awake at night?

Today’s remote support solutions offer much more than just remote control for PCs. Their functional footprint is expanding to include support for more devices and richer analytics for trend analysis and supervisor dashboards.

It is imperative that service executives acquaint themselves with the new features and capabilities being introduced by leading remote support platforms and find ways to leverage the capabilities beyond technical support.

Field services, education services, professional services, and managed services are all increasing adoption of these tools to boost productivity and avoid on-site visits.

Which product is easiest to deploy, has the best maintenance mode capabilities, the best mobile access and custom reporting, dynamic thresholds setting, and enhanced discovery capabilities?

To find out all you need to know about using remote support to improve your bottom line, download this FREE Whitepaper.

DOWNLOAD!

Stephen Withers

joomla visitors

Stephen Withers is one of Australia¹s most experienced IT journalists, having begun his career in the days of 8-bit 'microcomputers'. He covers the gamut from gadgets to enterprise systems. In previous lives he has been an academic, a systems programmer, an IT support manager, and an online services manager. Stephen holds an honours degree in Management Sciences, a PhD in Industrial and Business Studies, and is a senior member of the Australian Computer Society.

Connect