It's all good news at Telstra

Stuart Corner
Sunday, 08 October 2006 03:52

IT Industry - Deals

Trujillo said that while much work was underway on the IT transformation there was presently little to show, but he promised that there would be 'big bang' delivery of the first major transformation around the end of calendar 2007.

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Market-based management he said was around 60 percent complete, products content and services 60 percent and organisation 50 percent.

Trujillo claimed that the workforce had already been reduced by nearly 4000 full time equivalent staff, that capex savings approaching $500 million had been achieved in FY 2006 and that 36 office sites totally 56,000 square metres had been closed. He said that "hundreds" of legacy projects had been cancelled. Significantly he claimed that Telstra had slowed the decline in its cash cow, PSTN revenues from 7.6 percent in 1H06 to 5.8 percent in 2H06.

He also claimed significant improves in numerous other performance indicators: a 74 percent reduction in unsatisfied ADSL order, customer appointments met on time up to over 90 percent, jobs completed first time up to 96.5 percent.

COO Greg Winn claimed that the percentage of faults cleared without a truck roll had risen seven percent, that the number of fault calls answered within 20 seconds was up nine percent, that technician productivity was up 15 percent and that Telstra had cut overtime hours by 62 percent.

Telstra says it has spent $67 million on 10,000 new tools for field staff, including equipping several thousand field service vehicles with GPS.