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Energy retailer, AGL Energy, has seen what it says is significant improvement in employee satisfaction with the deployment of Microsoft Office 365 as a single platform across its entire operation with 3.6 million business and residential customers.

AGL CIO, Owen Coppage, said the company had selected Office 365 as the cornerstone of its strategy to take advantage of public cloud services, and to “unite its operations and employees.”

“To cater to the increasing demand from employees for communication access virtually anytime, anywhere, we sought a compelling cloud solution that could integrate with our existing IT infrastructure.

Isabel Boniface, Office 365 Product Manager, Microsoft Australia, said that as mobile connectivity and collaboration was central to its business, AGL had sought a solution that would help its employees work more productively on the go. “To achieve this and as part of its IT roadmap, the company required an email system that would be more economically viable to support, easier to deliver to new employees, more robust and accessible through any smartphone device.”

Boniface said that in September 2011, AGL piloted Microsoft Exchange Online, part of Office 365, and found the cloud-based email system “reliable and flexible” which acted as the catalyst to migrate its 3,000-plus employees to the new system, which was completed in April last year.

“The new Microsoft Exchange cloud-based email system has helped AGL save money, improve cost control and simplify email support. By using Exchange Online, AGL have been able to reduce the cost of deploying email, and as Microsoft manage all of the upgrades, they’re set to save in IT costs.”

Boniface said that each year AGL conducted two surveys to measure employee satisfaction, and the end of year survey (June 2012) indicated an IT satisfaction rating of 82%, “with Office 365 being a contributor to this satisfaction rating.”

“This is a significant increase over the previous IT satisfaction score of 40%,” Boniface said.

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Peter Dinham

 

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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