AGL CIO, Owen Coppage, said the company had selected Office 365 as the cornerstone of its strategy to take advantage of public cloud services, and to “unite its operations and employees.”
“To cater to the increasing demand from employees for communication access virtually anytime, anywhere, we sought a compelling cloud solution that could integrate with our existing IT infrastructure.
Isabel Boniface, Office 365 Product Manager, Microsoft Australia, said that as mobile connectivity and collaboration was central to its business, AGL had sought a solution that would help its employees work more productively on the go. “To achieve this and as part of its IT roadmap, the company required an email system that would be more economically viable to support, easier to deliver to new employees, more robust and accessible through any smartphone device.”
“The new Microsoft Exchange cloud-based email system has helped AGL save money, improve cost control and simplify email support. By using Exchange Online, AGL have been able to reduce the cost of deploying email, and as Microsoft manage all of the upgrades, they’re set to save in IT costs.”
Boniface said that each year AGL conducted two surveys to measure employee satisfaction, and the end of year survey (June 2012) indicated an IT satisfaction rating of 82%, “with Office 365 being a contributor to this satisfaction rating.”
“This is a significant increase over the previous IT satisfaction score of 40%,” Boniface said.