The arrangement with NEC builds on the company’s eight year tenure, delivering voice platform and services to the NSW Police Force and helping the organisation manage technological and operational change.
Under the terms of the deal, NEC Australia will maintain and support the multi-vendor voice and data systems for Australia’s largest police force, across more than 500 urban and regional stations in NSW, including its corporate offices in Sydney and Parramatta.
The NSW Deputy Premier, Minister for Trade and Investment, and Minister for Regional Infrastructure and Services, Andrew Stoner said the arrangement with NEC was “a great example of Government and industry working together to strengthen the State’s ICT sector,” and, the contract would “generate significant investment in ICT infrastructure, training and employment opportunities.”
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NEC Australia managing Director, Alan Hyde, said NEC Australia has been making a significant investment to extend its 24 by 7 Australian-based new network operations centre (NOC) that met the NSW Police Force’s requirements for first-level support, which in turn would create significant employment growth and training opportunities at the new centre and across regional NSW.
“The expansion of the NOC monitoring centre operations into Sydney is part of the backbone of NEC Australia’s local around-the-clock network support and maintenance capability for its multi-vendor environment.
“This is also proof of NEC’s major investments in its data network practice with the recent recertification as a Cisco Gold Partner and its major customer support systems transformation program with world’s best service desk technology.
“This is an exciting opportunity for NEC Australia to expand our Australian resources with the leading edge National Operations Centre capabilities in NSW. This investment demonstrates our commitment to being the nation’s leading IT integrator and service partner.”
Hyde said the broadened partnership with NSW Police was a “testament to NEC Australia’s track record in delivering innovation and an unparalleled ability to reliably manage change for our customers."
“We’re proud that our network engineers, technicians and service partners will be supporting systems that help Police officers across NSW protect the community year round.”
The NSW Minister for Police and Emergency Services, Michael Gallacher, said the three-year contract with NSW Police Force contained two one-year extension options and covered all the organisation’s telephones, PABX units, the Genesys call centre system, Cisco Call Managers, Cisco switches, routers, firewalls, wireless LAN, and IP networks.
According to NEC, the company’s unique ability to manage multi-vendor environments was a key factor in determining the outcome of the contract.
The NSW Police Force’s Business and Technology Services (BTS) team is aiming to streamline its technology operations while ensuring its equipment from multiple vendors remains available across the state, and Mr Gallacher said the service arrangement would “allow the team to focus on business outcomes and improved customer service.”
“Our voice and data communications network is a critical resource that enables our frontline Police force to perform their duties on a daily basis. The support and maintenance of this network ensures the NSW Police Force can continue to improve our service to the citizens of NSW.”
