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ATO selects Datacom for contact centre services panel

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Australasian IT services company, Datacom, has been appointed by the Australian Taxation Office to its Outsource Contract Centre Services panel group and will work with the ATO to deliver advanced consumer and business tax services.

Datacom won the contract in a competitive tender process described by Datacom Group CEO, Jonathan Ladd as “rigorous, technically exacting and transparent.”

Ladd said that, under the contract, Datacom had been selected as one of only three providers for the “top flight complex contact centre work for a five year extensible term.”

“ATO required an outsource support partner that can scale with shifting requirements. Our strength is our integrated multi-channel technology that automates back of house functions and integrates with front house service to provide a faster more efficient customer experience.”
We know that this appointment recognises our proven track record, advanced technical capabilities and our long term commitment to the federal government market. With near four million transactions per annum requiring outsource support ATO were looking for best in class on shore service providers.”

Earlier this month Datacom, in partnership with AusIndustry, won the ‘Best Outsourced Contact Centre’ award at the Government Contact Centre Summit 2012 and, was also recognised at the recent Contact Centre Association of Singapore awards. Datacom took out the gold award in the “Best Outsourced Contact Centre” for its Philippines operation and the Silver award for its Kuala Lumpur business.

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Peter Dinham

 

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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