Datacom won the contract in a competitive tender process described by Datacom Group CEO, Jonathan Ladd as “rigorous, technically exacting and transparent.”
Ladd said that, under the contract, Datacom had been selected as one of only three providers for the “top flight complex contact centre work for a five year extensible term.”
“ATO required an outsource support partner that can scale with shifting requirements. Our strength is our integrated multi-channel technology that automates back of house functions and integrates with front house service to provide a faster more efficient customer experience.”
Earlier this month Datacom, in partnership with AusIndustry, won the ‘Best Outsourced Contact Centre’ award at the Government Contact Centre Summit 2012 and, was also recognised at the recent Contact Centre Association of Singapore awards. Datacom took out the gold award in the “Best Outsourced Contact Centre” for its Philippines operation and the Silver award for its Kuala Lumpur business.