The original contract – valued at $1 billion - was won by Toll Transitions in a competitive tender process to provide the services for a five year period to the ADF, with Toll tendering with Oracle as its partner to provide a business rules engine that could be used to automate the process of relocating ADF personnel, including flights, temporary accommodation, allowances and reimbursements.
According to Toll Transition’s National Manager, Strategic Systems, Nigel Maloney, Oracle Policy Automation has enabled the company to develop a system that provides “25,000 Australian Defence Force personnel per year with a better relocation experience, more certainty about their entitlements, and a single point of contact during a difficult and stressful time.
“Oracle Policy Automation determines in a matter of seconds whether or not a member is entitled to be relocated and their total travel, disturbance and meal allowances.
Maloney also said that OPA formed part of the company’s tender after a series of highly customised product demonstrations confirmed that the solution would provide a key differentiator against other logistics companies and create confidence in Toll’s ability to manage the complexity of the ADF’s relocation rules and allowances.
According to Oracle’s General Manager, Oracle Policy Automation, Asia Pacific, Anthony Bettanin, Toll Transitions’ deployment of Oracle Process Automation “perfectly illustrates the solutions’ ability to be tailored to highly bespoke, complex applications.
“To automate business rules around the 12,000 decision-tree entries in the ADF’s Pay and Conditions Manual so that complex entitlements can be easily calculated in a matter of seconds is a great outcome, as is the reduction in total relocation application processing times from two days to as little as thirty minutes.”