Under the contract, IBM will provide integrated technology to directly support HCF’s Core System transformation, encompassing IBM hardware, software and services.
HCF CIO, Patrick Shearman, said the system transformation would builds on HCF’s success and industry functional leadership with IBM’s iLog and Lombardi rollouts.
According to Shearman, HCF chose IBM for the important strategic initiative because of IBM’s “strong and growing capability in software, including recent acquisitions such as iLOG and Lombardi.” Shearman said these platforms were already used by HCF and “assisted in IBM’s selection for the overall Core System transformation.”
“IBM, through its strategic acquisitions of these companies, will now enable us to remain at the forefront of member services by continuing to provide innovative solutions. We look forward to moving ahead with IBM and deepening our partnership. Our members will be the beneficiaries of this partnership choice.”
Paul Rivot, Acting General Manager, Software Group, at IBM Australia and New Zealand, said a key component of HCF’s continued business transformation was IBM’s Smarter Analytics Solutions (ISAS), “the first deal of its kind by IBM in Australia.”
“ISAS will provide deep customer analytics capabilities, a function chosen specifically by HCF to provide real-time analytics to member enquiries. The result for HCF will be faster and enhanced customer service.”
In addition to ISAS, the new IT agreement between IBM and HCF includes a broad portfolio of IBM software capabilities covering analytics, business process management, information management and governance. All solutions will be implemented by the IBM Software Group, and Rivot said another key component of the deal involved the upgrade of HCF’s IBM mainframe server to an IBM zEnteprise 114, to consolidate workloads and optimise the flow of information. IBM Global Technology Services Group will provide maintenance services.
“IBM has vast experience in the insurance industry globally. We understand the challenges that a fast growing business brand like HCF health insurance will face - competitive pressures such as business efficiency and customer satisfaction.
According to Rivot, IBM is in a strong position to help HCF gain “unprecedented customer insights, and therefore, competitive advantage in the marketplace.”