Honda deploys Nimsoft monitor

Peter Dinham
Friday, 02 December 2011 01:18

IT Industry - Deals

Honda in Australia has deployed Nimsoft's monitoring solution to enable the company to increase the company's visibility into the performance of its applications, network devices and virtual hosts and servers.

The deployment of the Nimsoft Monitor solution by Honda Motorcycle and Power Equipment (MPE) - Australia's leading manufacturer and importer of Honda products - in its Australian operation is aimed at enhancing customer experience.

Craig Bassett, Senior IT Manager of Honda MPE, said the 'Nimsoft Monitor not only delivers 24/7 visibility, it was extremely easy to deploy'”within just a few days, we had the ability to proactively address network issues before they cause disruption.'

'If our customers become frustrated, they'll go elsewhere'”most likely to a competitor. Nimsoft RUM will give us insight into the end-user experience from our operations centre, so we can fine-tune the website to better serve visitors and deliver a satisfying online experience that keeps customers coming back,' Bassett said.

Nimsoft CEO, Chris O'Malley, said Honda MPE will also deploy Nimsoft Real User Monitoring (RUM), a passive, non-intrusive, and cost-effective monitoring appliance to provide insight into how customers experience the company's website. 'Together, Nimsoft Monitor and Nimsoft RUM will help enable Honda MPE to improve user response times, troubleshoot network issues more effectively, and be proactive in addressing potential problems before they impact users.'

According to O'Malley, it is essential for companies like Honda MPE 'to achieve and maintain a superb user experience, even during high-volume seasonal peaks in utilisation.' 'Nimsoft Monitor helps Honda MPE ensure that its cloud environment is delivering this kind of experience, so it can keep its customers happy and its cloud vendors accountable.'

O'Malley said that Nimsoft Monitor is cloud-ready and easy to integrate with Honda MPE's existing environments, and the solution's flexible, extensible architecture allows for the rapid addition of new monitoring capabilities to meet evolving business needs, while its comprehensive set of APIs allows for easy integration with various layers of cloud or IT infrastructure management.

'If our customers become frustrated, they'll go elsewhere'”most likely to a competitor,' said Bassett. 'Nimsoft RUM will give us insight into the end-user experience from our operations centre, so we can fine-tune the website to better serve visitors and deliver a satisfying online experience that keeps customers coming back.'