Centrelink using SAP to check compliance

Peter Dinham
Tuesday, 29 November 2011 01:57

IT Industry - Deals

Centrelink has deployed has deployed its investigation management system using the SAP Investigative Case Management  solution to support increasing investigation workloads, streamline processes, reduce overall budgets and allow for greater accountability.

The initial project began in March this year and the first investigation team went live in July, and a national roll-out of the SAP solution is currently underway.

The federal Department of Human Services, which is responsible for Centrelink, employs 38,000 people to distribute AU$120 billion in social security payments on behalf of the Australian Government through Centrelink. In 2009/10, Centrelink had a team of over 500 case officers and investigators  managing more than  22,000 cases of fraud and/or serious non-compliance, resulting in around 4,500 prosecution referrals, and an estimated saving to government of AU$100 million.

Mike Brett, national manager, Business Integrity Applications at Centrelink, said SAP was contracted to provide a solution that offered 'consistent workflow, efficient management oversight, enhanced operational visibility, policy compliance and systems support.'

'The SAP Investigative Case Management solution addressed most of Centrelink's business requirements, and offered additional functionality by supporting operational issues with targeted, tailored solutions designed to meet its specific needs.

'SAP was able to demonstrate solution capabilities specific to Centrelink's business processes and issues, and quickly established itself as a partner, rather than just a software vendor. The easily configurable framework and user interface have already been described as 'next generation' by the people using them. The fact we went from development to testing in six weeks was also a great achievement,' Brett said.

'The aim for us throughout this project was to help support Centrelink's operational needs with the right solutions,' said Steve Thompson Vice President, Federal Government and ANZ Defence, SAP Australia.