Unisys gets big mac with the lot for $30m

Peter Dinham
Tuesday, 15 November 2011 11:40

IT Industry - Deals

Unisys has secured a $30 million deal with McDonald's to provide end-user IT support services to its restaurants across Australia, New Zealand and the South Pacific.

Under the terms of the five-year contracts - with an estimated combined value of $30m -  Unisys will provide service desk, on-site and remote support services to McDonald's chain of more than 1,000 company-owned and franchised restaurants across Australia, New Zealand and the South Pacific region, including New Caledonia, Fiji, Tahiti, American Samoa and Samoa.

Unisys will provide its smart on-site services for end-to-end support of technology used in the McDonald's restaurants, including point of sale devices, back-office PC equipment, peripherals, wireless networks, customer order display units and cameras.

McDonald's CIO for the Australia, New Zealand and South Pacific region, Henry Shiner said the company had chosen Unisys because it needed a partner who can 'leverage a delivery capability to provide field service support across a widespread geographic region, with the systems and rigorous processes to enable consistent, visible performance against agreed and flexible service levels.'

'The customer is at the heart of McDonald's business, and reliable in-store technology is critical to providing a quality experience from the moment a customer places an order until the meal is delivered. Our goal is to enable franchisees and restaurant managers to run their business so they can deliver the convenient, dependable and consistent service our customers expect whenever they walk into one of our restaurants.'

Andrew Barkla, vice president and general manager, Unisys Asia Pacific and Japan, said, the central Unisys service desk -  providing 24/7 coverage  to McDonalds - would be located in Wellington, New Zealand, with business continuity failover based in Brisbane.

'McDonald's restaurants rely on IT in their business, and we understand how important it is for restaurant managers to access support regardless of location and easily track the status of service calls,' Barkla said.

'Unisys tailors end-user IT support services to the specific client's needs, using advanced automation and logistics tools so representatives can track service events more efficiently from start to finish. Predictive analysis enables Unisys to anticipate and resolve potential equipment problems before they lead to potentially costly downtime.'