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read moreTechnologyOne snares multiple CRM deals
Peter Dinham
Tuesday, 08 November 2011 16:28
According to Di Marco, the wins mean TechnologyOne CRM software will replace Microsoft at one site and is likely to be used by more than 10,000 people over time. He said the company's CRM solution offered 'significant potential' as the 'middle ground' in a rapidly maturing market of niche point and generic solutions and the company's investment in developing the software the last 12 months had made it 'even more competitive.'
'We have focused on listening to our customers and investing heavily in research and development (R&D), to adapt the CRM solution to the needs of different sectors, Di Marco said.
'TechnologyOne made significant enhancements to the Grants Management software to manage the full granting lifecycle including developing criteria, advertising grants and managing assessments, contracts, payment schedules, acquittals and reports, which makes it one of the most mature products on the marketplace.
'The solution also now has a self-service web portal for grantors, applicants and independent assessors, which eliminates the need for paper forms and captures all application and assessment data in one place.'
Di Marco said the company had also worked in partnership with the Children's Medical Research Institute (CMRI) to adapt its CRM software to help charities take their fundraising online and engage more effectively with donors.
In another deal, Di Marco said the new solution went live in time for Jeans for Genes day in August, helping to drive more than 10,000 online registrations, a 10 per cent spike in visitors to the website and savings of more than 600 man hours.
DiMarco also attributed the Australian software company's record number of wins, two of which have represented its biggest CRM deals to date, to its work over the past year with partners in the government, education and not-for-profit sectors to adapt its CRM software to address specific business issues.
According to TechnologyOne general manager - CRM, Nick Davey, customers to have gone live in the last quarter are now realising benefits from the new Grants Management web portal, an online fundraising tool and a community engagement solution, while TechnologyOne is continuing to work with other early adopter sites to develop and trial other prototype applications including Membership Management and Funding Acquisition.
Davey says the company is in negotiations with two more customers, which would represent organisations managing hundreds of millions of dollars in grants per annum.
'TechnologyOne is continuing to work with a number of customers on additional applications and expects to release more new industry-focused CRM products in the next 12 months, including a 'Funding Acquisition' tool which allows local government, education providers and other organisations to identify sources of funding, apply for them and track their success,' Davey said, adding that four Australian councils are currently involved in this development, with one expected to commence implementation shortly.
Davey also said that the company had also developed a CRM solution for a tender management application to manage the tendering process in a 'more efficient and thorough manner, to ensure the procurement vendor assessment, scoring and other selection criteria could stand up to the toughest audit.'
'We will continue to adapt the software to help us make further headway in TechnologyOne's target markets of government, education, utilities, health and community services, financial and managed services.'
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