ComOps to deliver, 14 million times a year, and more

Peter Dinham
Thursday, 22 September 2011 01:16

IT Industry - Deals

Business solutions provider, ComOps has won a contract to automate the delivery of 14 million sandwiches, including a range of other fresh and frozen foods, across the country for Australian Convenience Foods (ACF), using its mobility automation solution.

ACF general manager operations, Emad Jomaa, says the ComOps SAM mobility automation solution and SAM analytics will replace an aging ten-year old DOS-based legacy system that was unable to scale with the company's growth and provide a platform for increased operating efficiencies.

Jomaa said the deployment of SAM was part of a strategy to enhance customer service throughout ACF's Australian operations, and the decision to select ComOps followed a comprehensive market review of five mobility automation and route settlement solutions over the past 18 months.  'Only ComOps was able to satisfy the company's product feature wish list for an integrated mobile, hosted and business intelligence solution.'

According to Jomaa, the new software deployment will help increase efficiencies for the company's logistics team which delivers a range of food, including more than 14 million sandwiches annually, to most of the country's food service, petrol and convenience and airline business.

'ComOps was attractive to us in terms of its offering being an integrated suite of route settlement automation tools.  In addition, the company also has a robust track record of successful deployments among other Australian logistics, supply chain and manufacturer organisations.'

Jomaa said that ComOps SAM will be implemented on Intermec handheld devices and O'Neill printers provided by Skywire. 'These wireless terminals are used each day by the company's 60 strong truck driver fleet in the delivery of customer orders.  ComOps SAM will provide both on-demand and pre-loaded data, including a route-sequenced itinerary, which will enable the drivers to conduct deliveries and take signatures for proof of delivery and customer payments.'

Once fully implemented, Jomaa says the system will enable a driver to take a product, modify an invoice on the run, deliver the product, obtain a signature on the screen and generate a live transaction resulting in a streamlined, rapid and accurate delivery and sales process.

Deployment of ComOps SAM will commence with the ACF operations in New South Wales and then be deployed nationally, with Jomaa predicting the system will then result in a dramatic reduction in the 'time-consuming, manual paper tasks undertaken by drivers at the point of customer delivery.'