Sydney Water picks Optus as single source telecoms supplier

Stuart Corner
Monday, 18 July 2011 12:37

IT Industry - Deals

Optus Business has been awarded a four year $30m contract to deliver whole-of-business telecommunications services to Sydney Water.

Optus said it would supply Sydney Water with a range of fixed, mobile and managed services, in partnership with Dimension Data on certain service components. An Optus spokeswoman told iTWire that Optus had subcontracted Dimension Data to provide hardware support and services support under the managed services portion of the contract. The initial four year contract has provision for a four year extension.

"The scope of services include fixed and mobile voice and data carriage, Optus Evolve network connectivity for 67 Sydney Water sites, local and wide area network management, in-bound voice services to support contact centres, and service management and maintenance," Optus said. "The contract consolidates the delivery of telecommunication services to Sydney Water from a multi-supplier to single supplier model."

ZDNet reported last August that Sydney Water had issued an RFT for a single supplier to replace services provided under 16 contracts with seven different suppliers, and that these contracts had been extended until March 2011 while it completed the selection process.

Optus will supply:
- mobile: voice and data services including email, to support more than 2,100 mobile users; wireless LAN connectivity and messaging services;
- fixed services: connectivity across 67 sites via Optus Evolve IP VPN, Optus Evolve Internet and Optus Evolve Ethernet WAN; fixed telephony via Optus Voice; in-bound voice services to support contact centres, including network interactive voice response and intelligent call routing;
- managed services: management of WAN, LAN and contact centre services; hardware maintenance for WAN, LAN Voice and contact centre; onsite management and operational resources.