Dataweave upgrade, outsource support contract

Gordon Peters
Thursday, 02 December 2010 21:53

IT Industry - Deals

IT consultancy, Dataweave, has successfully completed a major upgrade of key database and enterprise application software for Australian private hospital network, Healthe Care, and secured a contract to provide ongoing outsourced administration and support for Healthe Care's databases, and other Oracle business applications.

Healthe Care CIO, Phillip Hurley, said Dataweave was chosen to provide outsourced IT support and day to day administration of Healthe Care's critical Oracle E-Business Suite application and Oracle database systems. In addition, Norman Weaver, managing director for Dataweave, said the company provides on-demand support, 'giving Healthe Care the flexibility to quickly resource their changing needs, freeing up their in-house team to focus on forward looking projects.'

Hurley said that to improve the efficiency of patient admission and to simplify invoicing, Healthe Care commenced an iSoft webPAS deployment in 2010. This new major application runs on an Oracle database, with Dataweave providing support and ongoing maintenance.

According to Hurley, Healthe Care is the largest privately owned network of private hospitals in Australia and employs over 2,500 people across a portfolio of 12 hospitals throughout Queensland, New South Wales, Victoria and Tasmania.

Hurley said that in February this year, Healthe Care decided to strategically outsource segments of its IT administration and support. Previously, the organisation had relied on an in-house IT team supplemented by a pool of individual contractors and corporate suppliers. 'In recent years, the business has expanded rapidly, leading to the need to upgrade key business applications and critical database platforms.'

'Our organisation is entirely focused on delivering the best possible medical care. We use sophisticated business applications to manage and support our network of hospitals in the delivery of care to patients. We are a healthcare provider - not a specialist IT operation. We increasingly found it difficult to justify growing and retaining an in-house team of technology specialists, so we decided to outsource specific areas of our IT administration and support to reduce risk, and allow us to access a broader range of technical skills.'