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The University of Technology of Sydney (UTS) has deployed a solution from CA Technologies subsidiary, Nimsoft, to monitor all of its core applications across its production, test and disaster recovery data centres, enabling proactive mitigation of incidents through automated alerting.

UTS says with deployment of the Nimsoft Monitoring Solution (NMS) its IT team can proactively address issues before users become aware of a problem, saving the staff time and money and helping ensure availability and uptime of critical applications.

Prior to deploying NMS, UTS's IT team used a number of point monitoring solutions, but had no end-to-end view of the user experience. According to a media statement, with the Nimsoft unified monitoring capabilities, UTS's team can monitor 10-12 systems on a single dashboard, which saves time and enables more rapid problem resolution. Early warning and detection of threshold violations are displayed in an easy-to-read format, helping the team identify problems quickly, and drill down to find the root cause of issues.

'With NMS, we're aware of problems before they affect users, and we can send out a message to say they are already addressing it,' said the Manager of Application Services at UTS. 'The solution is easy to use and adapts quickly to new situations, so if we find something is occurring and we don't already have an alert, we can quickly create one to make sure the problem doesn't happen again. NMS lets us monitor a number of different platforms and applications with a single solution, reducing the complexity of our monitoring approach. Also, because NMS is browser-based, we can make the dashboards open to other departments, increasing transparency and providing more visibility into the health of their applications.'

Gary Read, senior vice president and general manager of Nimsoft said 'the university's IT environment is complex, with large applications and mixed platforms. NMS enables out-of-the-box functionality that can be quickly implemented to support full-featured monitoring and alerting for a broad range of platforms, including Unix, Linux, Windows and VMware environments as well as Oracle, SQL and other business-critical applications. NMS delivers the visibility needed to monitor and manage performance across these environments'”enabling it to address UTI's current and future monitoring needs.'


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