South East Water taps Open Text to unify records management

Stephen Withers
Tuesday, 16 February 2010 11:11

IT Industry - Deals

Victorian water provider South East Water has adopted Open Text Content Lifecycle Management (CLM) Services for Microsoft SharePoint.

An existing Open Text customer, South East Water has been using Open Text ECM for assets management and SharePoint for collaboration and workflow.

Adding Open Text Content Lifecycle Management Services for Microsoft SharePoint allows a single CLM system to cover the 9 million physical and electronic records at South East Water.

"We've had strong records management practices for printed material for many years but electronic content hasn't received quite the same attention. It tended to be stored in repositories such as SharePoint, Open Text or shared drives. Documents were rarely archived and there was always the risk of accidental deletion," said Marcus Darbyshire, South East Water's CIO.

The project included a revamp of the organisation's records management policies.

"The benefit of this deployment is the peace of mind that it offers around document lifecycle management. As a water provider our assets can live for 100 years or more. Applying the Open Text records management capabilities to SharePoint means we now have the security of knowing that our information is not being deleted before its time. It is properly managed and can be easily found," added Darbyshire.