BT signs-up to two-year Manpower deal

Peter Dinham
Monday, 14 September 2009 08:20

IT Industry - Deals

BT has inked a two-year deal with global employment services provider, Manpower, to deliver IT help desk and desktop support services to Manpower’s Australian and New Zealand business.
 

Under the deal, BT will provide coordinated IT support services to more than 40 Manpower offices in Australia and New Zealand to assist employees with desktop, software & IT support management of key suppliers and vendors. BT will also provide field support services to Manpower’s branch locations, with the partnership managed through BT’s permanent on-site support based in Manpower’s head office in Sydney and backed by a 24/7 call centre help desk.

Manpower corporate services director, Michael Cuzic, said the company will also have access to BT Frontline’s “highly skilled team of field engineers who will be present on-site across the region when required.”

According to Cuzic, many ANZ businesses have moved to contract and part-time staffing arrangements in light of the global economic downturn.

“This means we are increasingly under pressure to deliver a seamless, hassle-free service to clients and scale our own business rapidly to meet market demand. BT‘s enhanced IT support will save us valuable time on a day-to-day level. Employees across the entire business can remain focused on client service rather than contending with IT issues. The partnership also gives us real scalability and assurance that we are equipped to meet our IT needs in the future.”

Cuzic said Manpower had selected BT due to its “understanding of our business. Its commitment to a rapid migration plan to move services and data from our existing IT helpdesk provider will enable us to quickly benefit from the advantages of consolidating multiple IT and network services under a single supplier.”

BT Asia Pacific managing director, Kevin Taylor, said BT had built a strong relationship with Manpower in Australasia, on top of its existing global partnership in network management and conferencing services.

Taylor said that under the agreement with Manpower, BT will provide the solution in a six-week delivery schedule that will initially focus on migrating existing fault reports and cases onto its central management system. “Once the seamless transition is complete, BT will analyse the operational efficiency of Manpower’s IT support and optimise processes to improve fault resolution times.”