Telstra has revealed the addition of almost one million new mobile services in the six months to December 2011, but Sensis revenues plummeted 24 percent in 12 months.
RightNow says its CRM solution will be deployed
to help (TiVo’s) customer service agents “deliver better customer
experiences,” and for “increasing the satisfaction of its 3.2 million
subscribers, while lowering customer support costs.”
According to TiVo’s vice president of operations, Art Clessuras, with
RightNow the company can empower its customers to find the information
they need quickly and easily, “plus we can improve agent productivity
by putting the information agents need to serve our customers right at
their fingertips.”
RightNow says its solution will enable TiVo to provide consistent and
accurate information - such as installation instructions, TiVo features
or trouble shooting - to customers online, arm agents with complete and
up-to-date information to quickly and efficiently answer customer
inquiries and to gather real-time customer feedback to drive more
personalised communication and proactive engagement with customers.
David Bass
| For the fourth year in a row, IDC has placed content security provider Websense (NASDAQ: WBSN) at the top of the IDC Worldwide Web Security 2011 –…
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