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The ACCC has cleared, provisionally, the proposed deal between Optus and NBN Co under which Optus is to be paid around $800m to shut down its HFC network and transfer customers onto the NBN. read moreMore From
TiVo selects RightNow for CRM
Peter Dinham
Wednesday, 08 July 2009 14:49
According to TiVo’s vice president of operations, Art Clessuras, with RightNow the company can empower its customers to find the information they need quickly and easily, “plus we can improve agent productivity by putting the information agents need to serve our customers right at their fingertips.”
RightNow says its solution will enable TiVo to provide consistent and accurate information - such as installation instructions, TiVo features or trouble shooting - to customers online, arm agents with complete and up-to-date information to quickly and efficiently answer customer inquiries and to gather real-time customer feedback to drive more personalised communication and proactive engagement with customers.
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