Another win for Gentrack smart billing

Peter Dinham
Tuesday, 07 July 2009 10:17

IT Industry - Deals

Gentrack, has announced its second contract win in two weeks following the deployment of its billing and CRM solution with a another utility company, this time in Victoria.

Gentrack said today it had deployed its Velocity billing and CRM solution with Victorian-based water utility company North East Water, following an announcement two weeks ago that Western Australian power company, Horizon Power, had gone live with its system.
 
Eamonn Tobin, executive manager of information systems at North East Water, said the utility had successfully completed an overhaul of its IT systems including a key upgrade of the Gentrack billing, CRM and credit management solution.

Gentrack CEO, James Docking, said today North East Water’s Velocity project was one in a chain of recent successful Gentrack projects in the water and energy industries and “further strengthens its position as a leading specialist water solutions vendor in Australia.”

Docking said the company’s water billing and CRM solution had provided the technology platform North East Water required to implement a variety of complex water tariffs and innovative customer management strategies, while also running automated system processes for effective debt collection and asset tracking.

Tobin said North East Water had wanted a solution that would allow the business to deliver on its current commitments to customers and “enable us to engage them a totally professional manner, providing them with a better experience each time they contact us.”

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