Brennan accommodates Accor with IT support

Peter Dinham
Sunday, 31 May 2009 15:59

IT Industry - Deals

The Accor Hotels hospitality group has selected business IT services company, Brennan, to supply it with IT support services in Australia under a $2 million outsourcing contract.

Accor has announced Brennan as its preferred IT support and project services partner to service the company’s network of 50 hotels.

General Manager IT Services at Accor, Paul Smith, says Brennan was selected after a competitive tender process to supply the accommodation group with access to a 24x7x365
day remote service desk support, proactive remote server monitoring and regular onsite
maintenance.

Smith says that, in addition, Brennan will be engaged throughout the contracted period for a range of IT infrastructure projects as part of the company’s proposed infrastructure upgrade plans.

“With the tourism industry taking a hit, the accommodation and hospitality industry is under pressure to drive greater value from all business investments. Information technology in particular, is an area where we are keen to demonstrate efficiency and cost savings.

“Brennan has a strong heritage in the hospitality sector and was able to customise a solution that demonstrated a clear understanding of the issues the group was facing.”

Stephen Sims, general manager sales & marketing at Brennan, says the challenge was to “reduce cost of support whilst at the same time increase the service levels. By introducing proactive server monitoring we are able to quickly identify and fix many of Accor’s IT issues, in many cases, before Accor notices a problem.”

Sims says this reduces the amount of time required for an engineer on site and therefore reduces the total cost of service.

According to Accor’s Paul Smith, both companies are keen to build upon their established relationship to “create a seamless partnership that fosters greater efficiency and collaboration between both IT teams.

“To us, value is not just a measure of adherence to SLA’s and cost savings, it’s also the additional IP and strategic advice our team gains when we work in partnership with our suppliers such as Brennan.”