Melbourne college unifies comms with Mitel

Peter Dinham
Thursday, 21 May 2009 13:32

IT Industry - Deals

“The Microsoft Office Communicator softphone has been deployed for some users, allowing them to make phone calls directly from their computer to any Mitel phone handset, as well as make calls to external phone numbers.

The entire IT infrastructure solution, says Funnell, was designed and implemented by Icomm, a Melbourne based Mitel PremierPartner, who will provide ongoing remote management and support for the entire data and voice infrastructure, as well as for servers and equipment at the co-location facility.

Daryl English says that, in order to improve staff productivity, teachers and administration staff at the college now have dedicated phone extensions and voice mail.

“The automated school staff directory can able to be accessed directly from each phone or via
computer. The phone directory is automatically synchronised with Active Directory, which controls all access to computers and applications.

“Unified communications features have been implemented across the campuses and voice mail messages are now accessible via Mitel handsets or via Office Communicator.,” says English, adding that “the Office Communicator softphone is able to make IP phonecalls from any Windows computer, allowing staff to work more effectively from home.”

According to Mitel’s Funnell, many organisations are looking for effective ways to improve employee productivity while getting more from their IT budget, and he claims that Mitel’s IP communications solutions can help organisations to “reduce communications costs, and make it easier for employees to get their jobs done.”