Melbourne college unifies comms with Mitel

Peter Dinham
Thursday, 21 May 2009 14:32

IT Industry - Deals

Unified communications vendor, Mitel has completed installation of an IP communications system across three campuses of Mowbray College in Melbourne and at the college’s China campus near Shanghai.

The head of ICT Services for Mowbray College, Daryl English, says a single Mitel 3300 IP communications platform (ICP) located at the Melton campus in Western Melbourne, would handle all voice communications across the Australian campuses, replacing three traditional PABX systems.

English said servers and applications were upgraded, and moved to a fully managed co-location facility, linked to the campuses via a high speed fibre network.

“Our previous phone system used to have a PABX at each site with very simple call handling. Few of our staff had their own phone extensions, so calls were routed to areas rather than people, English said, adding that “this led to significant staff time being spent manually picking up calls and taking messages.

“In addition, the system was expensive to run and expensive to support across our multi-campus
environment. We went through a formal tender process and found that Mitel’s solution offered us the ability to significantly reduce our costs, while giving us the flexibility to easily grow our system in the future.”

Mitel vice president for Asia Pacific, Gwilym Funnell, says the IP communications solution incorporates Mitel Live Business Gateway and Mitel IP phones for teachers and administrators.

According to Funnell, Live Business Gateway seamlessly integrates the Mitel solution with both Microsoft OfficeCommunicator and Active Directory.
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