Objective ECM solution selected by ombudsman’s office

Peter Dinham
Tuesday, 24 March 2009 07:49

IT Industry - Deals

The Commonwealth Ombudsman has selected Objective to provide an Enterprise Content Management (ECM) solution to support the integrity and transparency of their investigation processes.

The Ombudsman Office director of IT services, Peter Rankin, said today the Commonwealth Ombudsman was as an organisation embodying the values of integrity, accessibility and impartiality and those values needed to be reflected in the organisation’s information management strategy.

Ranking said that over recent years, the volume of email traffic through the organisation
had increased at a high rate and emails became a challenge to manage and capture as corporate record.
 
“Combined with a number of disparate repositories of network-shared storage and an increasing
amount of physical and electronic documents associated with case management, led the Commonwealth Ombudsman to seek out an ECM solution.

“The organisation needed to bring together all our dispersed information in a more efficient, structured and useable manner.”

In an announcement today, Objective said the office of the Ombudsman was highly information-sensitive and received approximately 33,000 ‘approaches’ a year, giving rise to approximately 18,000 complaints. All information around the complaint cases needing to be captured and managed effectively for investigation purposes, including letters, emails, faxes, web forms and phone calls.

Rankin said the Ombudsman’s Office had undertaken a competitive tender process and was looking for a solution that would be ‘our single source of the truth’, that would allow the organisation to retain and control information efficiently, reduce duplication and support effective and transparent decision making in its investigations.

Objective will be used by 158 staff across the Ombudsman’s office.