Unisys outsourcing contract extended by home loans group

Peter Dinham
Wednesday, 18 March 2009 08:54

IT Industry - Deals

Unisys’ credit services subsidiary has been awarded a two and a half year contract extension on its mortgage processing platform supplied to RHG Homes.

RHG was formerly the RAMS Home Loans Group until it was sold to Westpac in early 2008, and RAMS originally outsourced its mortgage processing platform to Unisys in 2002.

The contract has been extended to 2011 with Unisys remaining responsible for all of RGH’s mortgage settlement and post-settlement servicing functions, including arrears management and recoveries and the operation of the RHG customer contact centre, which is the primary contact point for customer inquiries.
 
Rafe Kruger, general manager, business process outsourcing for Unisys in the Asia Pacific region, said today that, over the past seven years of working with RHG, Unisys had introduced a number of processes and technologies to create the high-performance environment in place today.

“Six Sigma Lean methodology was used to reengineer and implement the optimum processes to deliver flexibility and adaptability.  We also implemented new technology systems to replace or stabilise the original legacy systems, which provided greater efficiency and cost-effectiveness.
 
“As a result we have helped RHG achieve a significant reduction in the application cycle time, an improved customer experience, increased visibility of service level metrics, improved staff productivity and a reduction in costs.”

RGH director, Geoff Kinghorn, said having Unisys manage the company’s mortgage processing in “an efficient and cost-effective manner has allowed us time to focus on better serving customers and the ability to invest in other areas to improve our business.”