QlikView rescues St John Ambulance Australia business intelligently

Stan Beer
Thursday, 13 November 2008 06:39

IT Industry - Deals

Charitable first aid organisation St John's Ambulance Australia may be a not-for-profit enterprise but that hasn't stopped it from honing in on its financial performance using recently installed Qlikview business intelligence software from Swedish-based QlikTech.

Although St John's is not-for-profit, it still generates annual revenues of $20 million.

The St John NBC provides its St John State and Territory partners, along with an ever increasing number of major commercial organisations, with access to first aid supplies, first aid kits and associated equipment through a centralised purchasing, assembly, warehousing and distribution service.

St John National Business Centre (NBC), has chosen QlikView to bring additional operational and financial focus to the management of its business.

“As one of Australia’s best known organisations with a proud 125 year history, our primary focus will always be on the provision of help to our community.  We provide 1.4 million hours of voluntary service and we treat 86,000 casualties a year.  However, as a self funded charity, it is essential that we pay very close attention to our operational and financial performance” said David Leek, Chief Executive Officer of the St John NBC.

“St John NBC distributes more than 2500 items to over 420 outlets and retailers and generates revenue in the range of $20 million a year.  Our business is like any other, our customers expect high levels of service and we work hard to exceed those expectations,” said Mr Leek.

“We wanted to extract greater insight about our business performance and margin contribution across the business and QlikView enables us to be rich in both data and information.  We are now able to focus on interpreting reports rather than producing them."

The implementation of QlikView was managed by local distributor Inside Info.

“Mid-market organisations need technology that supports and simplifies their path to change, instead of adding time and complexity to the process,” explained Stuart Barnard, Managing Director at Inside Info.

“We are absolutely delighted with QlikView.  It delivered real benefit to St John NBC in only a matter of weeks.  We have already been able to implement a number of changes to our operation which have had a profound effect on our performance and this is almost entirely due to the use of QlikView” confirmed David Leek