RightNow wins ACT Govt CRM deal

Stan Beer
Wednesday, 21 September 2005 10:00

IT Industry - Deals

CRM vendor, RightNow Technologies, has won a deal with the Australian Capital Territory (ACT) to implement on demand CRM solutions to automate and unify its communications with constituents across phone, email, web, and bricks-and-mortar channels.

The ACT Government is deploying RightNow in conjunction with Canberra Connect, a government service initiative focused on providing the public with a single point-of-access to all ACT government agencies - eliminating the need to interact with multiple locations, web sites, email addresses, and/or telephone numbers.

"To meet our quality goals and deliver a growing range of services across both traditional and digital channels, the government of the Australian Capital Territory must aggressively transform our communications and transaction management environment," Anthony Polinelli, manager of customer services at Canberra Connect said.  "RightNow offers a powerful, well-integrated portfolio of CRM solutions for performing that transformation, which we plan to take full advantage of for the benefit of our 330,000-plus citizens."

"Local, regional and federal governments around the world have found RightNow to be an extremely effective solution for achieving service excellence while stretching operating budgets," Alison Higgins-Miller, managing director of Asia Pacific at RightNow, said.  "The ACT's forward-thinking CRM strategy reflects a larger trend in the transformation of public-sector service models, and we look forward to helping them achieve the same outstanding results as our other public-sector clients."