Qantas, Amadeus extend pact to 2017

Stephen Withers
Friday, 28 September 2007 12:06

IT Industry - Deals

Qantas has extended its relationship with Amadeus for an additional seven years, moving the expiry date to 2017.

Amadeus currently provides customer management, load control and e-commerce systems to the Australian airline, but further products and services are likely to be adopted during the term of the agreement.

"The development of Altéa, which has become the leading customer management solution for airlines, has been a milestone for the industry and we expect that the next 10 years will help us to innovate further," said Qantas CIO John Willett.

Qantas uses the Altéa customer management solution for reservations, inventory and departure control. A new check-in, boarding and baggage management solution within the system is due to be implemented for Qantas next year.

Under the extended arrangement, Qantas will adopt Amadeus' ticket changer and service fee manager software.

"Amadeus and Qantas have committed to maximising the benefits of our existing customer management and online solutions, as well as looking at the role technology solutions will play in the future," said Amadeus executive vice president, commercial, David Jones. "Building on our successful partnership with Qantas, we will continue to develop solutions that help airlines secure competitive advantage."