FeaturesIncreasing demand for virtualisation, disaster recovery and cloud technologies has spurred growth for global software provider, Veeam Software in the Asia Pacific market, with the company recording a 52 percent jump in year-on-year revenue in the Australia and New Zealand region along with 29 per cent growth in new licenses revenue in the third quarter.
LivePerson to buy Aussie hosted call centre service provider Engage
By Stuart Corner
Competition in the Australian market for cloud-based contact centre services is set to intensify with local player, Engage, to be acquired by US-based LivePerson, a $US157m per year company with over 8000 customers including IBM. HP and Microsoft.
A peering arrangement which will see Australia’s Academic and Research Network – AARNet - link directly to Amazon Web Services in Seattle and provide unmetered connection, is likely to spur the adoption of cloud services by Australia’s universities and research institutions.
Queensland-based Kidney Support Network has opted for a cloud-based deployment of Sage CRM.
Open Data Center Alliance sets requirements for cloud computing
By Graeme PhilipsonThe Open Data Center Alliance (ODCA) has released three “master usage models” summarising requirements from its existing publications to help simplify the delivery of cloud computing.
Telstra-backed cloud call centre provider IPscape going global
By Stuart CornerSydney-based IPscape, a provider of cloud-based call centre services, has set its sights on becoming a global player backed by Telstra which took a 31.3 percent stake in the company in June.
Amdocs launches e-health cloud solutions for elderly, chronically ill
By Peter DinhamAmdocs has launched two new cloud-based solutions to provide support for in-home management and monitoring of elderly and chronically-ill patients.
Applaud delivers BMC's Remedy IT service management from the cloud
By Stuart CornerSydney based managed services provider Applaud is offering BMC's Remedy IT service management software as a cloud-based service, saying it offers considerable advantages over the traditional premises based deployment.
Customer service specialist Zendesk has added to the range of services it offers to Australian clients - Zendesk Voice provides call centre capabilities as a cloud service.
IBM is now offering access to its SmartCloud Enterprise+ cloud service out of a data centre in NSW, ratcheting up competition among the slew of other local cloud service providers including major players such as Fujitsu, HP, Telstra and CSC.
