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Telstra Global has launched the product as Telstra Global Virtual Contact Centre (VCC). It will be hosted in Telstra data centres and marketed initially to corporates in South East Asia.
Telstra claims it to be "the first enterprise grade cloud application of its kind to be fully integrated into a global telecommunications portfolio...[offering] companies of all sizes access to a global multi-channel customer service experience with a single service level agreement."
A key benefit claimed for the IPscape product is that it allows companies to quickly scale their contact centre capabilities to accommodate initiatives such as new product launches, trials or peaks in customer demand, without making long term commitment or paying new license fees.
IPscape claims that, "Unlike traditional solutions, campaign scripts can be reworked, sales agents reallocated and IVR systems reprogrammed all in minutes – without the lengthy delays of working through IT departments or third party providers.
"In sales or service teams - using IPscape's Agile Messaging Service - new customer conversations can be created in the unique drag and drop interface within hours – with no need for complex, expensive computer programming.
"IPscape customers also benefit from live disaster recovery at no extra cost. Agents can be activated from any remote, new office or home based location in minutes. Any employee with a laptop or mobile phone can be turned into a service agent."
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