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Amdocs has launched two new cloud-based solutions to provide support for in-home management and monitoring of elderly and chronically-ill patients.

The Amdocs releases come at a time when Australia’s population - like that in many countries - is ageing and eHealth has been identified as one of the Federal Government’s primary focus areas, especially with the rollout of the NBN, and a previous CSIRO report found that the introduction of eHealth solutions will help reduce annual healthcare costs in Australia by $4.3–5.4 billion, and increase real GDP by $7.5– 8.7 billion annually (08/09 dollars) within a decade.

Launched at 4G World, Amdocs – a provider of customer experience systems and services - says its Home Health Monitoring and solution for Aging in Place enables service providers to enter the rapidly expanding eHealth market while helping families, healthcare providers and governments reduce costs by keeping patients out of hospitals and allowing them to recover and age safely in their homes.

According to Rebecca Prudhomme, vice president for product and solutions marketing at Amdocs, early diagnosis and after-treatment patient monitoring are two areas where significant synergies may be found using applications provided to users at home.

“These new Amdocs eHealth solutions reflect the growing importance of cloud-based services and Amdocs’ innovation in this area. Offered as SaaS (Software as a Service), these solutions enable service providers to benefit from fast time-to-market and cost efficiencies.”

Prudhomme said the Amdocs Home Health Monitoring solution provides a secure portal for patients and doctors/care practitioners that can be accessed from remote monitoring centres and can monitor multiple chronic diseases, collect personal health records, analyse patients’ home test results and send necessary alerts to healthcare practitioners.

The vendor’s Aging in Place solution, allows service providers to offer a secure, web-based monitoring solution for the elderly, which Prudhomme says gives relatives and other caregivers remote access to monitoring devices to help the elderly live independently, longer.

“By combining readily-available third-party products such as monitor cameras, panic buttons, door locks, motion sensors and smoke detectors with healthcare accessories, such as pill dispensers, weight scales, blood pressure readers, glucose monitors for diabetes and fall detection systems, Amdocs’ solution for Aging in Place delivers a full remote monitoring solution for the elderly.”


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Peter Dinham


Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).