Offered as a supplement to the Zendesk customer service platform, Zendesk Voice expands the channels available to include telephony as well as email, web forms, online chat, Facebook and Twitter.
Since it is a cloud-based service, Zendesk Voice can be set up very quickly, requires no additional hardware (other than a headset or similar device), and is charged according to use.
Calls cost 1.3c/min to voicemail, 1.6c/min to a browser, or 6.3c/min if delivered to a fixed line or mobile phone in Australia.
"Zendesk Voice fully integrates phone conversations and messages in the world's leading customer service platform," said Michael Hansen, vice president and managing director for Zendesk, Asia Pacific.
"Through Zendesk Voice, agents can resolve issues quickly and easily and companies can provide faster, more effective and cost-efficient customer care," he added.