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Cloud Services Feature
Cloud computing has often been touted as the technology of the future. However, in Australia, where the vast majority of businesses fall into the small to medium range, the Cloud is the technology of right now.

The last thing SMEs need to worry about is capital expenditure on infrastructure for hardware and software, as well as the considerable cost of maintaining software compliance. The burgeoning market for Cloud Services has finally come into its own, with Australia leading the way in adoption.

New Victorian centre a hub for cloud tech development

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Emerging global provider of cloud-based customer service software, Zendesk, has established an Australian Development Centre in Victoria, paving the way for 20 new highly skilled development jobs, with the new centre to be the hub for the company’s further development of cloud technologies.

The Victorian Technology Minister, Gordon Rich-Phillips, joined at the opening of the new centre today by Zendesk's Chief Executive Officer, Mikkel Svane, said the opening of the centre builds on the establishment of Zendesk’s Asia Pacific headquarters in Victoria in September last year, and the state’s growing capabilities in the cloud.

Zendesk Asia Pacific Vice President and Managing Director, Michael Folmer Hansen, said the company was “thrilled with the response and speed at which organisations are implementing Zendesk, not only in Australia and New Zealand but the wider Asia Pacific region.”

“More organisations are beginning to understand the value of providing excellent customer service around the clock and for fast growing businesses, our solution scales quickly and easily.

“This development centre will enable us to further support our customers locally and incorporate their valuable feedback into future product development.”

Mr Rich-Phillips said Victoria’s ICT industry generated annual revenues of $30 billion and exports of $2.35 billion, and the Victorian Coalition Government was "committed to supporting the development and growth of innovative and competitive ICT companies like Zendesk."
 
“Last financial year, the Coalition Government helped to facilitate more than 1,300 jobs in the Victorian ICT sector,” the Minister concluded.

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Peter Dinham

 

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

More in this category: « F5 extends dynamic networking to the cloud, virtualised environments Interactive enhances customer service focus with senior appointments »
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