Toll Transitions, part of the Toll Group, has the job of providing removal and relocation services to 300 Australian organisations and government departments, including the Department of Defence.
The five-year Defence contract alone is worth $1 billion.
The relocation of ADF personnel is subject to a complex series of rules that determine entitlements and related decisions.
But Toll Transitions has automated the process by using Oracle Policy Automation (with assistance from Oracle Consulting), and all those rules from the ADF Pay and Conditions Manual can now be applied within three to four seconds, and the entire application processed within half an hour.
The system also ensures that the rules are being applied consistently, and generates reports showing how each decision was made.
"Oracle Policy Automation has enabled us to develop a system that provides 25,000 Australian Defence Force personnel per year with a better relocation experience, more certainty about their entitlements, and a single point of contact during a difficult and stressful time," said Nigel Maloney, Toll Transitions' national manager of strategic systems.
"Prior to implementing Oracle Policy Automation, there were some calculations that we simply could not do due to their complexity. By streamlining the process and associated policies with OPA, these calculations are now possible, which in turn reduces stress levels for processing staff."