SolarWinds Web Help Desk combines a ticketing system (with automatic email to ticket conversion), performance dashboards, automation (eg, reassignment of tickets, reprioritisation), SLA alerts, performance reporting, change management, and a knowledge base.
In addition to desktop use, the web interface is designed to work with WebKit-based mobile browsers including those on Windows Mobile, BlackBerry and iOS.
There's also an iPhone app (Web Help Desk Mobile http://itunes.apple.com/au/app/web-help-desk-mobile/id385247187?mt=8 ) that handles push notifications of new and updated tickets so technicians do not need to keep checking for them.
"The addition of web-based help desk software to our product portfolio is a response to the needs of the IT community and consistent with our strategy to expand the number of problems we solve for IT pros."
SolarWinds Web Help Desk is available immediately. Prices are based on the number of technician log-ins, and start at $US495 including maintenance for the first year.
A 30-day free trial is available.